Role Summary:

We are seeking a customer-focused and detail-oriented Order Taker to join our team. The successful candidate will be responsible for handling inbound customer calls, processing retail product orders, and delivering an exceptional customer experience.

This role requires accurately capturing customer and order information, providing product, pricing, and delivery information, processing payments securely, and ensuring all transactions are recorded correctly within the system. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to perform in a fast-paced, target driven call centre environment.

Key Responsibilities:

• Handle inbound customer calls professionally and efficiently.
• Accurately capture customer information and process retail product orders.
• Provide customers with accurate information regarding products, pricing, promotions, and delivery.
• Process customer payments securely and in accordance with company procedures.
• Deliver a positive customer experience by providing courteous and efficient service.
• Resolve basic customer queries and escalate complex issues to the appropriate department when required.
• Ensure all customer interactions and order details are accurately recorded on the relevant systems.
• Meet or exceed key performance indicators (KPIs), including conversion rates, quality standards, average handling time, and productivity targets.
• Maintain product knowledge and stay informed of current promotions and company procedures.
• Adhere to company policies, compliance requirements, and quality standards at all times. 

Minimum Requirements:

• Grade 12 (Matric).
• At least 2 years' experience servicing the UK market.
• Minimum of 1 year's order-taking experience within a call centre environment.

Skills And Competencies:

• Excellent verbal communication and active listening skills.
• Strong customer service and relationship-building skills.
• Excellent attention to detail and accuracy.
• Ability to capture information quickly and accurately.
• Strong organisational and time management skills.
• Ability to work efficiently in a fast-paced, target-driven environment.
• Resilient and able to perform well under pressure.
• Strong problem-solving and decision-making skills.
• Computer literate with the ability to navigate multiple systems simultaneously.
• Professional, dependable, and customer focused.
• Ability to work both independently and collaboratively within a team.