iContact is looking for high-performing internal employees to join our Operations Manager in Training Program. This program has been designed to develop future Operations Managers by providing structured learning, mentorship, and practical operational exposure across our Debt Collections programes.

This is an exciting opportunity for leaders who are ready to take the next step in their career and build the skills required to lead large-scale operations.

Key Responsibilities

As an Operations Manager in Training, you will:

• Participate in a structured Operations Management development programe.
• Gain practical exposure to managing multiple Debt Collections programes.
• Support the achievement of operational and client KPIs.
• Assist in managing productivity, collections performance, quality, attendance, and service levels.
• Analyse operational data and identify opportunities for continuous improvement.
• Coach and develop Team Leaders to improve individual and team performance.
• Support workforce planning, resource allocation, and operational planning.
• Build and maintain strong relationships with clients and internal stakeholders.
• Ensure compliance with company policies, client requirements, and regulatory standards.
• Participate in operational reviews, client meetings, and business improvement initiatives.
• Successfully complete all programe assessments and development milestones.

Minimum Requirements

To be considered, applicants must:

• Have completed a minimum of 12 months' continuous service with iContact.
• Have Debt Collections experience.
• Have at least 1 year of experience in a leadership role within iContact. 
• Demonstrate a strong understanding of contact centre operations and collections performance management.
• Have no active disciplinary warnings.
• Have a strong attendance and timekeeping record.
• Demonstrate leadership capability, accountability, professionalism, and a commitment to iContact's values.